What is an RMA number?
Return Merchandise Authorization, also known as RMA, is an authorization communicated by the company responsible for repairing or replacing an electronic product. The RMA number allows you to identify the repair process and verify its status at any time.
RMA number request
If it becomes necessary to send back one or more devices to us for inspection, repair, or replacement, you must obtain an RMA (Return Merchandise Authorization) number before proceeding with shipping the devices.
Who can request an RMA number?
All customers who have purchased a Braga Moro product can request an RMA number.
What information is required to obtain an RMA number?
- your shipping address
- your billing address (if different from the shipping address)
- the list of devices you are about to return with a brief description of the problems encountered
- return shipping method
- email address or FAX number to which to send the repair quote (this information is also required for warranty repairs/replacements)
What is the maximum number of devices per RMA?
An RMA number can cover up to 30 devices.
What is the procedure to obtain the RMA number?
Through the online procedure by clicking on the RMA ONLINE button. Once all the required data has been provided, the system will generate the RMA number and a copy of the document containing this number will be sent to the email address you specified. Then make a copy of the document and place it on the packaging of the devices (see next point). If your browser settings allow it, the system will also offer you the possibility to print a copy of the RMA document. In this case the Print dialog box will appear. At the end of printing, the dialog box will close automatically;
What to do once you have obtained the document with the RMA number?
Make a copy of the document containing the RMA number and attach it to the packaging of the devices. The RMA number must also be clearly indicated on all shipping documents, correspondence, and any other packaging used for transport.
Ship to:
Braga Moro Sistemi di Energia S.p.A.
Contact Andrea Buratti 366 5820992
Via Marcora, 36/38
20097 San Donato Milanese (MI)
ITALY
RMA: [add the RMA number here]
Shipping must be carried out freight prepaid. Goods travel at the sender's risk.
NOTE: The RMA number is valid for 15 days.
What happens once Braga Moro receives the material for repair?
- We will catalog and verify your products
- If a product is no longer covered by warranty, we will calculate the repair costs. In most cases, costs can only be determined after receiving and evaluating your devices.
- We will communicate the repair quote via email or FAX and will wait for your approval before proceeding with the repair.
- In case of failure to approve the offer within 15 days of receipt, the goods will be returned by courier freight collect with a charge of €50 for processing.
- Average processing time is 20 working days from quote acceptance or from receipt of goods if it is warranty material.
What is the duration of the warranty period and what services are covered by the warranty?
The standard warranty covers the repair or replacement of any defective part during the entire warranty validity period. For the complete list of warranty conditions (entitlement, commencement, expiry, inapplicability) please refer to the warranty conditions page. The warranty applied to the repair performed is 6 months on the repaired or replaced parts.